Job Description
Are you a motivated individual looking to kickstart your career in the heart of Kansas City? Heartland Retail Group is seeking enthusiastic Entry-Level Customer Service Representatives to join our dynamic team. We pride ourselves on delivering exceptional service and are looking for friendly, reliable candidates to help us maintain our high standards.
We offer a supportive work environment, flexible scheduling, and the opportunity to grow within the company. No prior experience is necessary; we provide comprehensive on-the-job training to ensure your success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, order tracking, and issue resolution.
- Process transactions accurately and efficiently using our CRM software.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Maintain a clean and organized workspace to ensure a positive customer experience.
- Uphold company policies and procedures at all times.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Reliable transportation and a valid driver's license (preferred).
- Must be available to work weekends and holidays as needed.