Job Description
Are you ready to launch your career with a company that values growth and dedication? Apex Professional Solutions is currently seeking motivated Entry Level Customer Service Representatives to join our expanding team in Philadelphia, Pennsylvania. We offer a unique opportunity to start immediately and build a rewarding career path with no prior experience required.
As a key member of our support team, you will play a vital role in ensuring our clients receive exceptional service. We pride ourselves on our collaborative environment and commitment to employee development.
Why Choose Apex Professional Solutions?
- Immediate Start: Don't wait weeks for a response; join us now and begin contributing from day one.
- Competitive Pay: Earn a base salary of $18.00 - $22.00 per hour with performance bonuses.
- Comprehensive Training: We provide full paid training to ensure you have the skills needed to excel.
Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders, returns, and account updates accurately using our CRM software.
- Document all customer interactions and feedback in the company database.
- Identify opportunities to upsell products and services to meet sales targets.
- Collaborate with the sales and technical support teams to resolve complex issues.
- Maintain a deep understanding of company products, policies, and procedures.
Qualifications
- High school diploma or GED is required; associate's or bachelor's degree preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to multitask and prioritize in a fast-paced, high-volume environment.
- A positive attitude and a genuine desire to help others succeed.
- Must be authorized to work in the United States.