Job Description
We are seeking motivated and energetic individuals to join our team as Entry Level Customer Service Representatives in Boston, Massachusetts. This is an excellent opportunity for those looking to kickstart their career with no experience required.
At Boston Tech Solutions, we pride ourselves on delivering top-tier support to our clients. You will undergo comprehensive paid training to ensure you have the skills needed to succeed. If you are ready to start immediately and grow with a leading company, we want to hear from you.
Why Join Us?
- No Experience Needed: We provide full paid training for all new hires.
- Immediate Start: Start contributing to our team from day one.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Communicate effectively with customers via phone, email, and chat to resolve inquiries.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and up-to-date records of all customer interactions.
- Identify customer needs and recommend appropriate solutions or products.
- Collaborate with the team to improve overall customer satisfaction scores.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills.
- Ability to type at least 35 WPM is a plus.
- Willingness to learn and adapt to new software and procedures.
- Reliable internet connection and a quiet workspace for remote work.
- Positive attitude and a desire to help others succeed.