Job Description
Are you ready to launch a rewarding career in customer service? Pacific Heights Group is currently hiring Entry Level Customer Service Representatives in Sacramento, CA. We are looking for motivated individuals who are eager to learn and grow with a top-tier organization.
Whether you are a recent graduate or looking to switch careers, we provide comprehensive training and a supportive environment. Join us and become part of a team that values your contribution.
Responsibilities
- Interact with customers via phone, email, and social media to resolve inquiries.
- Assist clients in navigating our products and services.
- Document customer feedback and issues accurately in our CRM system.
- Collaborate with team leads to achieve daily performance goals.
- Maintain a professional and positive demeanor at all times.
- Identify opportunities to upsell products and enhance customer satisfaction.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced setting.
- Proficiency with computers and basic software applications.
- Reliable internet connection and a dedicated workspace.