Job Description
Join our dynamic team at Jacksonville Tech Solutions as an Immediate Hire Customer Service Specialist! We're seeking passionate professionals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Jacksonville. Start your new career journey today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLA targets
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to improve service quality
- Identify opportunities to enhance customer satisfaction and retention
- Participate in ongoing training to maintain product knowledge
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask and prioritize under pressure
- High school diploma or equivalent; college degree preferred
- Positive attitude and commitment to teamwork
- Availability for flexible shifts including weekends