Job Description
Are you looking for your first step into the professional world?
Apex Solutions Group is currently hiring Entry Level Customer Service Representatives in Phoenix, AZ. We are a fast-growing company looking for ambitious individuals to join our dynamic team. No prior experience is necessary—we provide comprehensive on-the-job training.
We are currently hosting walk-in interviews for immediate start dates. If you are driven, reliable, and ready to learn, we want to meet you!
Responsibilities
- Provide Exceptional Customer Support: Assist clients via phone, email, and in-person regarding inquiries and product information.
- Process Transactions: Accurately handle customer orders, returns, and account updates using our CRM software.
- Problem Resolution: Identify and resolve customer issues efficiently while maintaining a positive brand image.
- Data Entry & Record Keeping: Maintain accurate and up-to-date records of customer interactions and transactions.
- Team Collaboration: Work closely with management and team members to achieve daily sales and service goals.
- Feedback Collection: Gather customer feedback and report it to the management team to improve service quality.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Communication Skills: Excellent verbal and written communication abilities.
- Computer Proficiency: Basic knowledge of computer systems and typing speed of 35 WPM.
- Reliability: Must be punctual and able to commit to a full-time schedule.
- Attitude: A positive attitude and a willingness to learn new skills are essential.
- Flexibility: Ability to work weekends or holidays as required by business needs.