Job Description
Are you ready to launch your career in a dynamic and supportive environment? Apex Global Solutions is actively hiring Entry Level Customer Service Representatives for exciting opportunities in Wichita, KS and Virginia. We pride ourselves on fostering a culture of growth, where your potential is our priority.
Whether you are looking for an on-site role in our Wichita office or a remote position from Virginia, we provide comprehensive training and a clear path for advancement. Join our team and become a vital part of our mission to deliver exceptional customer experiences every day.
Why Join Us?
- Competitive salary with performance bonuses.
- Health, dental, and vision insurance.
- Flexible schedule options.
- Career growth and promotion opportunities.
- Modern, inclusive work environment.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat with a focus on high-quality service.
- Build rapport with customers, identifying their needs and providing accurate information.
- Document all customer interactions and account details accurately within our CRM system.
- Collaborate with team leads and peers to solve complex issues and improve service processes.
- Stay up-to-date on company products, services, and policies to provide expert guidance.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed (35+ WPM).
- A positive attitude and strong desire to learn.
- Ability to work effectively in a team-oriented environment.
- Reliable internet connection (required for remote candidates in Virginia).
- Willingness to work flexible hours, including evenings and weekends.