Job Description
Ready to launch your career in Detroit's thriving business landscape? Detroit Metro Solutions is seeking motivated Entry-Level Customer Service Specialists to join our award-winning team. This is your chance to gain hands-on experience with industry leaders while contributing to meaningful client relationships.
We provide comprehensive training, career advancement opportunities, and a supportive environment where your growth is our priority. If you're passionate about helping others and eager to build professional skills, this is the perfect starting point for your career journey.
What We Offer:
- Competitive salary with performance bonuses
- Full benefits package (health/dental/vision)
- 401(k) with company match
- Paid professional development
- Collaborative team culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with support teams to ensure seamless service
- Meet daily performance metrics for response times
- Continuously improve product knowledge through training
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Valid Michigan driver's license (if field visits required)
- Basic data entry skills (40 WPM minimum)