Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No experience is required – we provide comprehensive training to launch your career. This is your opportunity to develop professional skills while helping customers achieve their goals. Our Charlotte-based team offers a supportive environment with growth opportunities into leadership roles. Walk-in interviews are held Monday-Friday 9AM-4PM at our downtown location. Bring your positive attitude and eagerness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently using our proprietary systems
- Document interactions accurately in our CRM database
- Collaborate with team members to maintain service standards
- Participate in ongoing product knowledge training
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – open to all backgrounds
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive problem-solving mindset
- Reliable transportation to downtown Charlotte
- Willingness to work flexible hours including weekends