Job Description
Start working immediately in Portland, OR! ExpressHire Solutions is seeking motivated Customer Service Representatives to join our dynamic team. This is a rare opportunity to bypass traditional hiring processes and begin your career right away. We value your energy and dedication, offering competitive pay, comprehensive training, and a supportive work environment. If you're ready to make an impact from day one, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Identify upsell opportunities for existing products/services
- Adhere strictly to company confidentiality and compliance policies
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficient in Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible hours (including weekends)
- Strong problem-solving and conflict resolution abilities
- Valid Oregon driver's license (if field visits required)
- Background check clearance required