Job Description
Launch your career with Heartland Solutions Group! We're seeking enthusiastic Entry Level Customer Service Specialists to join our dynamic team in Kansas City, MO. No experience required – we provide comprehensive training to help you succeed in a fast-paced environment where your growth is our priority. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our expanding Midwest operations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain accurate customer records and documentation
- Contribute to process improvement initiatives
- Support marketing campaigns through customer outreach
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office Suite
- Ability to thrive in team-based environments
- Basic problem-solving and critical thinking abilities
- Flexibility to work occasional evenings/weekends