Job Description
Join Philadelphia's fastest-growing customer service team! We're seeking passionate entry-level professionals to deliver exceptional client experiences at our downtown headquarters. No experience necessary – we provide comprehensive training and career advancement opportunities. Perfect for recent graduates or career changers looking to launch their professional journey in a dynamic, supportive environment.
Why Apply?
- Competitive salary with performance bonuses
- Free on-site parking and public transit stipend
- Comprehensive health benefits from Day 1
- Clear career path to management roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics (call volume, resolution rate)
- Participate in weekly training sessions and workshops
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and problem-solving skills
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn
- Valid Pennsylvania driver's license (if applicable)
- Pass background check and drug screening