Job Description
Join our dynamic team at Horizon Solutions Inc. as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences while launching their careers in Charlotte's thriving business district. No prior experience required – we provide comprehensive training. Walk-in interviews are welcome Monday-Thursday 9AM-4PM at our downtown Charlotte headquarters. Enjoy competitive benefits, growth opportunities, and a collaborative environment where your talent shines. Start your professional journey with us today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems for seamless team collaboration
- Identify opportunities to upsell products and services based on customer needs
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team goals through daily performance metrics and quality standards
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years customer service or related experience
- Strong communication skills with clear verbal and written abilities
- Proficiency with basic computer applications and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Availability to work flexible hours including weekends as needed