Job Description
Start your career TODAY with Memphis Customer Solutions! We're hiring enthusiastic Entry Level Customer Service Specialists to join our dynamic team immediately. No experience necessary – we provide comprehensive training to launch your professional journey. As a first point of contact, you'll deliver exceptional support to clients across Tennessee and North Carolina, building relationships while solving real-world challenges. Enjoy competitive pay, growth opportunities, and a collaborative environment where your voice matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately and maintain client records in Salesforce
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for resolution time and satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
- Identify process improvements and escalate critical issues appropriately
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and customer-first mindset
- Proficiency with Microsoft Office Suite and basic tech tools
- Ability to work flexible hours including evenings/weekends
- Positive attitude and adaptability in fast-paced environments
- No prior experience needed – training provided!