Job Description
Launch your career in NYC with Global Solutions Inc.! We're hosting walk-in interviews for passionate entry-level Customer Service Specialists. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive benefits, modern office spaces in Manhattan, and a collaborative team environment. Perfect for recent graduates or career changers seeking stability and advancement. Join us to deliver exceptional customer experiences while building a professional future in the Big Apple!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and CSAT
- Participate in ongoing product training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office suite
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Reliable transportation to our Manhattan location