Job Description
Join our dynamic team as an Entry Level Customer Service Specialist at LocalCareers Hub! We're seeking motivated individuals passionate about helping others and building foundational skills in a fast-paced environment. Located in the heart of Houston, Texas, this role offers comprehensive training and growth opportunities within our community-focused organization. Enjoy competitive benefits, flexible scheduling options, and a supportive workplace culture designed to launch your career.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex service issues
- Assist with daily operational tasks including inventory management and data entry
- Participate in ongoing training programs to enhance product knowledge
- Contribute to improving customer satisfaction metrics
- Support marketing initiatives through community outreach activities
Qualifications
- High school diploma or equivalent required (college coursework preferred)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic tech tools
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Valid Texas driver's license for occasional off-site tasks
- Must pass background check and drug screening