Job Description
Join Urban Nexus Solutions as an Entry Level Customer Service Specialist and launch your career in Atlanta's thriving business landscape! We're seeking motivated individuals with a passion for helping others to provide exceptional customer experiences. This role offers comprehensive training, growth opportunities, and a collaborative team environment perfect for recent graduates or career changers. Enjoy competitive benefits, flexible scheduling options, and the chance to make a real impact on our clients' success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in our CRM system and maintain detailed records
- Collaborate with technical teams to escalate complex issues when needed
- Meet daily performance metrics including response times and resolution rates
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or related experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work flexible hours including weekends if required
- Valid driver's license for occasional local client meetings