Job Description
Start your career journey with Horizon Solutions Group! We're seeking motivated entry-level candidates for our Customer Service Specialist role in Colorado Springs. No experience necessary – we provide comprehensive training and growth opportunities. Join our dynamic team where your voice matters, and enjoy competitive benefits including health insurance, paid time off, and advancement pathways. Walk-in interviews welcome – bring your enthusiasm and resume!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency with Microsoft Office
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-centric mindset
- Willingness to work flexible hours including weekends