Job Description
Join InnovateTech Solutions and kickstart your career in Charlotte's thriving tech scene! We're seeking motivated entry-level professionals to deliver exceptional customer experiences. Our supportive environment offers rapid growth opportunities, comprehensive training, and a collaborative culture. If you're ready to launch your professional journey and make an immediate impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using ticketing systems and knowledge bases
- Document interactions accurately in CRM platforms
- Collaborate with technical teams to escalate complex problems
- Contribute to process improvement initiatives
- Maintain customer satisfaction metrics above 95%
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work in fast-paced, dynamic environments
- Basic troubleshooting aptitude
- Flexible schedule availability (including weekends)