Job Description
Join our dynamic team as an Entry Level Customer Service Specialist in Las Vegas! We're seeking motivated individuals to deliver exceptional client experiences while launching their careers in tech support. Enjoy competitive benefits, on-the-job training, and growth opportunities within a rapidly expanding company. Perfect for recent graduates or career changers looking to build foundational skills in customer relations and technical troubleshooting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions using CRM software while maintaining accurate case records
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities through needs-based conversations
- Meet daily performance metrics for response time and resolution efficiency
- Contribute to process improvement initiatives through feedback
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or technical support experience
- Proficiency in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and critical thinking abilities
- Willingness to work flexible shifts including weekends