Job Description
Join our dynamic team at Nashville Community Solutions and kickstart your career in customer service excellence! We're seeking motivated individuals who thrive in fast-paced environments and are passionate about delivering outstanding experiences to Nashville residents. This entry-level role offers comprehensive training, growth opportunities, and a supportive workplace culture where your contributions make a real difference in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently using our CRM system and internal resources
- Document interactions accurately and maintain detailed customer records
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to develop product knowledge and communication skills
- Support community outreach initiatives and local partnership programs
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 0-2 years of customer service or retail experience
- Strong communication and problem-solving abilities
- Proficient in Microsoft Office Suite and basic tech tools
- Ability to work flexible shifts including weekends
- Valid Tennessee driver's license (for occasional off-site events)
- Passion for Nashville community engagement