Job Description
Launch your career with Illinois Growth Partners, a leading Midwest customer experience firm. We're seeking passionate entry-level professionals to join our Chicago team and deliver exceptional service to Fortune 500 clients. Enjoy comprehensive training, mentorship programs, and clear advancement paths in our collaborative downtown environment. Benefits include health insurance, paid time off, and professional development stipends.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Participate in weekly performance improvement workshops
- Support product launches through customer education initiatives
- Maintain 95% customer satisfaction score targets
Qualifications
- High school diploma or equivalent required (college preferred)
- 0-2 years customer service or support experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Flexible schedule availability including weekends
- Valid Illinois driver's license for occasional off-site meetings
- Basic knowledge of SaaS platforms preferred