Job Description
Join our dynamic team in El Paso as an Entry-Level Customer Service Specialist! We're seeking motivated individuals ready to launch their careers in a supportive, growth-oriented environment. Enjoy comprehensive training, competitive benefits, and opportunities for advancement within our expanding Texas operations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve billing issues and product/service concerns efficiently
- Document interactions in CRM system while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Participate in ongoing training programs to enhance product knowledge
- Meet daily performance metrics for call handling and customer satisfaction
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or call center experience
- Strong written and verbal communication skills in English and Spanish
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening