Job Description
Are you looking for a job that fits your weekend lifestyle? Apex Logistics Solutions is currently hiring Weekend Customer Service Associates in Philadelphia, Pennsylvania.
We are seeking motivated individuals to join our dynamic team and provide top-tier support to our clients. This role offers a perfect work-life balance with competitive pay and a modern, collaborative work environment. If you are reliable, friendly, and ready to start immediately, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible weekend shifts (Saturday & Sunday)
- Comprehensive training and growth opportunities
- Modern office amenities in Center City Philadelphia
Responsibilities
- Customer Interaction: Handle inbound calls and emails regarding order status, product inquiries, and account management with a friendly and professional demeanor.
- Issue Resolution: Troubleshoot customer concerns efficiently and escalate complex issues to the appropriate department for resolution.
- Data Entry: Maintain accurate customer records and update databases with the latest order and interaction details.
- Support Operations: Assist in processing returns and exchanges according to company policies and standard operating procedures.
- Communication: Collaborate with the team to ensure consistent service quality during peak weekend hours.
Qualifications
- Availability: Must be available to work weekends (Saturday and Sunday) with flexibility for occasional overtime.
- Experience: Previous customer service experience is preferred but not required; training will be provided.
- Skills: Strong verbal communication skills and the ability to type at least 35 WPM.
- Technology: Proficient in using computer systems, CRM software, and Microsoft Office Suite.
- Attitude: A positive, problem-solving attitude and a commitment to customer satisfaction.