Job Description
Launch your career with Nashville Innovations Group! We're seeking motivated Entry Level Customer Service Specialists to join our growing team immediately. This is your opportunity to develop essential professional skills in a dynamic, supportive environment while serving diverse clients across Tennessee and Ohio. Enjoy competitive pay, comprehensive benefits, and clear pathways for advancement. No experience required – we provide full training!
Why Join Us?
- Immediate start date with paid training
- Health/dental/vision insurance after 60 days
- Tuition reimbursement program
- Flexible hybrid work schedule
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM system
- Collaborate with cross-functional teams
- Meet performance metrics for response time
- Participate in ongoing training sessions
- Identify upsell opportunities for clients
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced setting
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Nashville office
- Passion for helping others succeed