Job Description
Join our dynamic team at City Hospitality Group as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in New Orleans' vibrant hospitality scene. This role offers comprehensive training, career growth opportunities, and the chance to build transferable skills while working in a supportive environment. Perfect for recent graduates or career changers looking to launch their professional journey in customer service.
Why You'll Love Working With Us:
- Competitive hourly pay with performance bonuses
- Free on-site parking and public transit reimbursement
- Health benefits after 60 days
- Team-building events in iconic New Orleans venues
Responsibilities
- Provide friendly, professional assistance to guests via phone, email, and in-person
- Resolve customer inquiries and concerns with empathy and efficiency
- Process reservations and bookings using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate customer records and documentation
- Participate in ongoing training to enhance product knowledge
- Support promotional events and seasonal peak periods
Qualifications
- High school diploma or equivalent (current students welcome)
- Excellent verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends and holidays
- Basic computer proficiency (MS Office Suite)
- Positive attitude with willingness to learn new systems
- No prior experience required – full training provided
- Must be authorized to work in the United States