Job Description
Join our award-winning team at Coastal Hospitality Group, where we're redefining guest experiences in Virginia Beach's vibrant tourism scene. We're seeking enthusiastic Part-Time Guest Services Specialists to deliver exceptional customer service at our premier oceanfront property. This flexible role offers competitive pay, dynamic work environment, and opportunities for growth. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of Virginia Beach's hospitality revolution!
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, inquiries, and special requests via phone, email, and in-person
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Execute upselling strategies for premium amenities and local experiences
- Maintain pristine lobby areas and public spaces
- Resolve guest concerns with proactive problem-solving
Qualifications
- Previous customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Proficient with reservation systems and basic software
- Strong attention to detail and organizational abilities
- Positive attitude and problem-solving mindset
- Must be 18+ with reliable transportation
- Basic knowledge of Virginia Beach area is a plus