Job Description
Start your career journey in Jacksonville with no experience required! CityCare Solutions is seeking motivated Entry-Level Customer Service Specialists to join our award-winning team. We provide comprehensive paid training and growth opportunities for dedicated individuals ready to build professional skills.
As a key member of our support team, you'll assist diverse clients through various channels while receiving mentorship from industry experts. Enjoy competitive benefits including health insurance, paid time off, and tuition reimbursement. Perfect for recent graduates or career changers seeking stability in Florida's growing job market.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve issues using our CRM system while maintaining accurate documentation
- Collaborate with team members to deliver consistent service quality
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to process improvement initiatives for enhanced customer satisfaction
- Uphold company values in all client interactions and team communications
Qualifications
- No prior experience required – we invest in training motivated individuals
- High school diploma or equivalent (GED accepted)
- Strong communication skills and customer-focused mindset
- Basic computer proficiency with ability to learn new software quickly
- Reliable transportation to our Jacksonville headquarters
- Flexibility to work weekdays with occasional weekend availability
- Passion for helping others and problem-solving
- Ability to pass standard background screening