Job Description
Join Mesa Community Services as an Entry-Level Customer Service Associate! No experience required – we provide comprehensive training to launch your career in customer support. Work directly with residents and visitors to deliver exceptional service while gaining valuable skills in communication, problem-solving, and community engagement. This is your opportunity to grow professionally in a supportive environment with competitive benefits and advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy
- Assist residents with utility services, permit applications, and general city information
- Process transactions and maintain accurate records using our digital systems
- Collaborate with cross-functional teams to resolve complex service issues
- Participate in community outreach programs to promote local services
- Adhere to all city policies and confidentiality guidelines
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED accepted)
- Strong communication skills and friendly demeanor
- Basic computer proficiency with ability to learn new software
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Valid Arizona driver's license preferred but not required
- Pass background check and drug screening