Job Description
Join Metro Growth Solutions as an Entry Level Customer Service Specialist and launch your career in Oklahoma's thriving business district! We're seeking motivated individuals to deliver exceptional client experiences while developing valuable professional skills. Our comprehensive training program will equip you with industry expertise in communication, problem-solving, and CRM systems. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment designed for growth. No prior experience required – just your enthusiasm and dedication to excellence!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Utilize CRM software to document interactions and track resolution progress
- Collaborate with team members to resolve complex service issues
- Process transactions and maintain accurate client records
- Contribute to continuous improvement of service protocols
- Participate in ongoing skills development workshops
- Support marketing initiatives through client feedback collection
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills and active listening abilities
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude with commitment to customer satisfaction
- Ability to multitask in fast-paced environments
- Valid driver's license (for occasional off-site meetings)
- Must pass background check and drug screening
- Willingness to work occasional evenings/weekends