Job Description
Join our award-winning team at Coastal Solutions Group and kickstart your career in customer service excellence! We're seeking motivated entry-level professionals to deliver exceptional client experiences at our Virginia Beach headquarters. Enjoy comprehensive training, competitive benefits, and a supportive work environment designed for growth. Walk-in interviews are held daily!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and technical issues using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately in our customer database
- Identify opportunities for process improvements
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn
- Valid driver's license (for occasional off-site duties)