Job Description
Join our dynamic team at Baltimore Community Solutions and launch your career in customer service excellence! We're seeking passionate individuals to represent our local business community with professionalism and enthusiasm. This entry-level position offers comprehensive training, growth opportunities, and the chance to make a real impact on Baltimore residents and small businesses. Enjoy a supportive work environment with competitive benefits and opportunities for advancement within our growing organization.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with accuracy and empathy
- Process transactions and resolve billing issues efficiently
- Document customer interactions in CRM systems with precision
- Collaborate with team members to resolve complex customer concerns
- Participate in ongoing product and service training programs
- Contribute to improving customer experience through feedback initiatives
- Support community outreach events on weekends (2-3 times monthly)
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Valid Maryland driver's license for occasional travel
- Pass background check and drug screening