Job Description
Start your career immediately with Nexus Solutions Group! We're seeking dynamic Customer Service Specialists to join our New Orleans team and deliver exceptional client experiences. This is a direct-hire opportunity with competitive benefits and growth potential. Join our mission to redefine customer excellence in the heart of the Big Easy.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed daily performance metrics (call time, resolution rate)
- Contribute to process improvement initiatives
- Train new team members on company protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (including weekends)
- Strong problem-solving abilities and attention to detail
- Basic knowledge of Microsoft Office Suite
- Positive attitude and resilience under pressure