Job Description
Join our dynamic team at Innovate Solutions Inc. as an Entry Level Customer Service Specialist! We're seeking motivated individuals to kickstart their careers in Oklahoma City's thriving business landscape. This role offers comprehensive training, growth opportunities, and a supportive environment where your talents can flourish. If you're passionate about helping others and eager to develop professional skills, apply today to become part of our award-winning customer experience team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues and technical support requests using CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-departmental teams to escalate complex issues
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong communication skills with clear verbal and written abilities
- Proficiency in Microsoft Office and basic CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States