Job Description
Launch your career with MetroConnect Solutions, a leading provider of local business services in Oklahoma City! We're seeking motivated Entry-Level Customer Service Specialists to join our growing team. This full-time role offers comprehensive training, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to build foundational skills in customer relations, problem-solving, and business operations. Enjoy competitive pay, health benefits, and the chance to make a real impact in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate customer records using CRM software
- Collaborate with team members to resolve complex service issues
- Assist with daily administrative tasks including scheduling and documentation
- Contribute to improving customer experience processes
- Participate in ongoing training programs to develop industry knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or administrative experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and basic CRM tools
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Valid driver's license and reliable transportation