Job Description
Join our award-winning team at Bluegrass Industries and launch your career in customer service excellence! We're seeking passionate entry-level professionals to join our Louisville headquarters and deliver world-class support to our growing client base. Enjoy comprehensive training, competitive benefits, and a dynamic work environment where your growth is our priority.
As a cornerstone of our operations, you'll gain invaluable experience in communication, problem-solving, and client relationship management – skills that will propel your career forward. We believe in promoting from within, and top performers advance to leadership roles within 18 months.
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet and exceed monthly performance metrics for resolution times and satisfaction
- Contribute to process improvement initiatives through feedback and analysis
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or call center experience
- Proficiency with Microsoft Office Suite and basic tech troubleshooting
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with dedication to continuous learning