Job Description
Join our dynamic team at Nexus Solutions Group and start your career immediately! We're seeking enthusiastic Customer Service Specialists in Nashville to deliver exceptional client experiences. This urgent opportunity offers competitive pay, flexible scheduling, and comprehensive training. Perfect for career changers or those seeking immediate employment. Apply today and become part of our award-winning support team!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy
- Document interactions accurately in CRM systems
- Collaborate with sales and tech teams for complex cases
- Meet/exceed monthly performance metrics
- Train on new products quarterly
- Uphold company standards for quality assurance
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience
- Proficient in Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work rotating weekends
- Pass background check/drug screen
- Reliable transportation to downtown Nashville office