Job Description
Launch your career with Detroit Innovations Group! We're seeking motivated Entry Level Customer Service Specialists to join our dynamic team in the heart of Detroit. This full-time role offers comprehensive training and growth opportunities in a supportive environment. You'll be the face of our company, delivering exceptional service while developing valuable skills in communication, problem-solving, and client relationship management. Perfect for recent graduates or career changers with no prior experience required – we'll provide all the training you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions and update customer records in CRM systems
- Collaborate with team members to address complex customer needs
- Continuously improve knowledge of products and services
- Contribute to team goals and service metrics
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (degree holders encouraged)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and customer-focused mindset
- Reliability and punctuality
- Team player with collaborative spirit
- Must be authorized to work in the United States