Job Description
Join our dynamic team in Oklahoma City and launch your career immediately! LocalHire Solutions is seeking enthusiastic Customer Service Specialists to provide exceptional support to our growing client base. This full-time position offers on-the-job training and rapid advancement opportunities for motivated individuals ready to make an impact in the local community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using established protocols
- Process orders, returns, and service requests accurately
- Document all interactions in CRM systems while maintaining data integrity
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics including response time and resolution rates
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Flexible schedule availability including weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening