Job Description
Join our dynamic team at Metro Growth Solutions as an Entry-Level Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional support to our growing client base in the Los Angeles area. This is your opportunity to launch a rewarding career with competitive benefits, growth opportunities, and a supportive work environment. Walk-in interviews are available Monday-Friday 9 AM - 4 PM at our downtown LA location. No appointment needed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team initiatives aimed at improving customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation for on-site work
- Must be available for flexible scheduling including weekends