Job Description
Immediate opening for Customer Service Representatives in Detroit, MI! Join our dynamic team and start your new career today. We're seeking passionate individuals to deliver exceptional customer experiences while working in a fast-paced, supportive environment. No delays in hiring – we need you on board immediately!
At Detroit Tech Solutions, we pride ourselves on innovation and employee growth. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement. If you're ready to make an impact, apply now!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including call quality and resolution times
- Continuously update product knowledge to provide accurate information
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving abilities and conflict resolution expertise
- High school diploma or equivalent; associate degree preferred
- Ability to work flexible shifts including evenings/weekends
- Must be authorized to work in the United States immediately