Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist and kickstart your career in one of Philadelphia's fastest-growing industries! No experience necessary – we provide comprehensive training and growth opportunities for motivated individuals. Enjoy competitive pay, flexible scheduling, and a supportive work environment that values your unique talents. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system and internal resources
- Document all interactions accurately in our customer database
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills and active listening ability
- Basic computer proficiency with willingness to learn new software
- Positive attitude and ability to remain calm under pressure
- Reliable transportation and punctuality
- Customer service mindset focused on problem-solving
- Ability to work independently and in team settings