Job Description
Join Austin's fastest-growing customer support team! GlobalConnect Solutions is seeking passionate individuals to launch their careers in tech support with zero experience required. We provide comprehensive paid training, flexible scheduling, and growth opportunities into IT, sales, and management roles. Enjoy modern workspace benefits, health insurance, and quarterly team-building events in the heart of Austin's tech corridor.
Why You'll Love Working Here:
- Industry-leading onboarding program
- Clear career advancement pathways
- Competitive Austin market salary
- Hybrid work options after 90 days
- Free parking and MetroE pass
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions using Salesforce CRM
- Collaborate with technical teams for escalated issues
- Meet daily performance metrics (response time, resolution rate)
- Participate in weekly product knowledge sessions
- Maintain customer satisfaction scores above 95%
- Support weekend rotational shifts (1x/month)
Qualifications
- No prior experience required
- High school diploma or equivalent
- Proficient in basic computer applications
- Strong verbal communication skills
- Ability to type 30+ WPM
- Flexible schedule availability (including weekends)
- Passion for helping customers
- Quick learner with problem-solving mindset