Job Description
Join our award-winning team in Kansas City, MO! Global Solutions Inc. is seeking dynamic Full-Time Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture. No experience? No problem—we provide paid training! Walk-in interviews are held Monday-Friday from 9 AM to 4 PM at our downtown location. Start your career journey today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, payments, and returns accurately using CRM systems
- Collaborate with sales and support teams to address complex issues
- Maintain detailed customer records in Salesforce and internal databases
- Identify upsell opportunities to increase client retention
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or strong transferable skills
- Proficiency with Microsoft Office and CRM platforms
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a service-oriented mindset