Job Description
Launch your career with Boston Innovations Group! We're seeking passionate entry-level professionals to join our dynamic customer service team. Enjoy competitive pay, comprehensive training, and a supportive work environment. Walk-in interviews are held daily Monday-Friday 10AM-2PM at our downtown Boston headquarters. No appointment needed – bring your resume and enthusiasm!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including resolution time and customer satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and web-based tools
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Must be authorized to work in the US