Job Description
Join our dynamic team at Milwaukee Tech Solutions and launch your career with one of Wisconsin's fastest-growing tech employers! We're seeking motivated Entry Level Customer Service Representatives to deliver exceptional client experiences. This full-time position offers comprehensive training, career growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to break into the tech industry. Enjoy competitive pay, benefits, and the chance to work with cutting-edge technology solutions.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Document customer interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to resolve complex customer issues
- Identify upsell opportunities and promote company products/services
- Meet monthly performance metrics for resolution times and customer satisfaction
- Participate in ongoing product training to stay updated on service offerings
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or call center experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and willingness to learn new technologies
- Reliable transportation for on-site work in Milwaukee