Job Description
Launch your career with Coastal Commerce Solutions! We're seeking energetic Entry-Level Customer Service Specialists to join our dynamic team in Virginia Beach. Perfect for recent graduates or career changers, this role offers comprehensive training, growth opportunities, and a supportive work environment. Join us for walk-in interviews every Tuesday and Thursday between 10 AM - 2 PM at our Virginia Beach headquarters. No appointment needed!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Identify upsell opportunities for existing clients
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation for in-person interviews
- Must be available to work flexible shifts including weekends