Job Description
Join our award-winning team at Urban Retail Solutions! We're urgently hiring Customer Service Representatives in Boston for immediate full-time positions with competitive benefits and growth opportunities. Walk-in interviews are held daily – no appointment needed. Perfect for career changers and experienced professionals seeking stability in a dynamic retail environment.
Why Join Us?
• Industry-leading training programs
• Health, dental, and vision benefits
• Quarterly performance bonuses
• Clear advancement pathways
• Collaborative team culture
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with sales teams to identify upselling opportunities
- Contribute to inventory management and store operations support
- Train new team members on customer service protocols
- Implement feedback-driven improvements to customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service or retail experience
- Proficiency with POS systems and Microsoft Office Suite
- Strong conflict resolution and multitasking abilities
- Available for flexible shifts including weekends
- Positive attitude with problem-solving mindset
- Bilingual (English/Spanish) a significant plus