Job Description
Launch your career with Global Solutions Inc. as an Entry Level Customer Service Specialist in vibrant Kansas City! We're seeking passionate individuals to join our award-winning support team. Enjoy competitive pay, comprehensive benefits (medical/dental/vision), 401(k) matching, and paid time off. Our modern downtown office offers collaborative spaces, mentorship programs, and clear growth pathways into leadership roles. If you're ready to make an impact while developing professional skills in a dynamic environment, this is your opportunity!
Why Join Us?
- Industry-leading training and development
- Flexible hybrid work options after 90 days
- Employee referral bonuses and recognition programs
- Regular team-building events and wellness initiatives
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 15-minute SLA
- Resolve product/service issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and maintain data quality
- Collaborate with technical teams to escalate complex cases
- Meet monthly KPIs for CSAT (target: 92%) and resolution rate
- Contribute to process improvement initiatives
- Participate in quarterly product knowledge workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or retail experience
- Proficiency with Microsoft Office and CRM systems
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic data entry accuracy (10,000+ keystrokes/hour)
- Positive attitude with conflict resolution aptitude