Job Description
Join Nexus Solutions Group as an Entry-Level Customer Service Specialist and kickstart your career in Oklahoma's thriving business hub! We're seeking motivated individuals with a passion for helping others to deliver exceptional customer experiences. No prior experience required—comprehensive training provided. Enjoy a supportive work environment, competitive benefits, and immediate start date. Grow with us as we expand our Oklahoma City operations!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions efficiently
- Document interactions and maintain accurate customer records
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Continuously improve product knowledge through training modules
- Contribute to team meetings with insights and feedback
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work flexible shifts including evenings/weekends
- Passion for customer satisfaction and teamwork
- Willingness to learn new technologies quickly
- Positive attitude and resilience under pressure